Refund & Cancellation Policy

Last updated: June 2, 2026

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1. Cancellations

Since our sweets are handcrafted in small batches using fresh, perishable ingredients without preservatives, orders cannot be cancelled once production has started. - **Retail Orders:** Cancellations must be requested within 2 hours of placing the order. - **Custom/Corporate Orders:** Once branding sleeves or chocolate engraving plates have been finalized or produced, cancellations are not accepted.

2. Damaged or Faulty Items

We inspect every box of Sweet Scribbles carefully before shipping. In the rare event that your products arrive damaged due to carrier mishandling or transit issues, please reach out to us within 24 hours of delivery. - Please email clear photos of the damaged packaging and product to Pooja.sathish@pikachooz.com along with your order number. - We will review your claim and issue a replacement box or a store credit/refund where appropriate.

3. Incorrect Shipments

If you received a different item from what you ordered, please contact us immediately. We will arrange to send the correct items at no additional shipping charge.

4. Non-Refundable Situations

Refunds or replacements will not be issued in the following scenarios: - Incorrect delivery address provided by the customer. - Package delivery failed after multiple attempts by the courier partner. - Flavor preferences or minor variations in hand-rolled sweets (as each piece is rolled by hand, minor natural variations in size and shape will occur).

5. Contact Support

For any issues related to returns, refunds, or damaged goods, contact our support team at: Pooja.sathish@pikachooz.com.